We offer a wide range of sizes to ensure every woman finds her perfect fit.
Each product page includes a Size Guide with detailed measurements for your convenience.

Simply add your favourite items to your cart and proceed to checkout.
You can check out as a guest or create an account for faster future purchases and exclusive member perks.

No — you can complete your purchase as a guest.
However, creating an account allows you to track your orders, view purchase history, and receive exclusive offers.

We accept all major payment methods, including:

Visa

Mastercard

American Express

PayPal

Apple Pay

Google Pay

All transactions are securely processed through Shopify Payments for your safety.

Currently, we ship within the United Kingdom only.
International shipping will be introduced soon — sign up for our newsletter to be the first to know when we expand.

 

We offer:

Free UK Standard Shipping on orders over £50

Flat Rate £4.99 for orders under £50

Express Delivery options available at checkout

Learn more in our Shipping & Delivery Policy

Standard Delivery: 2–5 business days

Express Delivery: 1–2 business days

Note: Delivery times may vary during holidays or peak sales events.

We want you to love your purchase!
You can return unworn and unused items within 14 days of receiving your order for a full refund or exchange.

All returns must be in their original packaging with tags attached.
For hygiene reasons, underwear and intimate pieces cannot be returned unless faulty.

Read our Returns & Refunds Policyfor full details.

 

Simply email our support team at info@velurestore.comwith your order number.
We’ll provide a prepaid return label and step-by-step instructions.

 

Yes!
If you’d like to exchange your item for a different size or colour, contact info@velurestore.com or visit our Returns Portal.
Exchanges are processed promptly once we receive the original item back.

Our friendly UK-based support team is here to help.
You can reach us via:
📧 Email: info@velurestore.com

💬 Live Chat: Available Monday–Friday, 9am–6pm (GMT)

We aim to respond to all enquiries within 24 hours.

Yes!
Our Digital Gift Cards are perfect for someone special.
They’re available in multiple amounts and delivered instantly by email — no shipping required.

To keep your lingerie beautiful and lasting longer:

Hand wash gently in cold water.

Use a mild detergent — avoid bleach.

Lay flat to dry (do not tumble dry).

Store away from direct sunlight.

Proper care helps your Velure pieces retain their shape and luxurious feel.

If your order hasn’t been shipped yet, please contact info@velurestore.comimmediately.
Once shipped, we’re unable to modify or cancel it.